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AI-Feature
Make your Communication easy with Smart Routing
Smart routing with an AI Voicebot uses AI and natural language processing to efficiently handle user queries by understanding intent and directing them to the right resource, such as a department, human agent, or self-service option.
Trusted By 200+ Businesses
Smart Routing
What is Smart Routing
In a Voicebot, smart routing uses artificial intelligence and voice-activated technology to route the calls to the appropriate department based on a variety of factors, such as the caller’s needs, agent availability, and the urgency of the request.
Smart routing in a voice bot improves the efficiency and effectiveness of communication processes while reducing the workload on individual agents and freeing up their time to focus on higher-value tasks.
Integration
Easily Integrate with Your Existing Systems
VoiceBot360 is leading the way in voice automation, empowering businesses across industries to provide exceptional voice experiences to their customers. Our AI voice bot system easily integrates with your existing systems and applications, like CRM, Call center software, ERP, or any other application to provide more accurate and relevant responses.
- Enhance Customer Engagement
- Improve Call Handling
- Streamline Sales Process
Benefits
How Voicebot360 Smart
Routing can benefit your business
Improve effectiveness and communication process with smart routing.
Instant Access
Voicebot access databases and information systems to retrieve data related to the customer's query. This allows them to provide real-time and accurate responses without the need for human intervention.
Seamless Handover
If the voice bot can't fully resolve the customer's issue or if the customer prefers to speak with a human agent, the smart routing system can transfer the call to an available agent.
Contextual Data Sharing
Contextual information from the voicebot interaction is shared when the call transfers to a human agent. This ensures a seamless handover, saving customers from repeating themselves.
Features
Explore Our Features
Sentiment Analysis
Extract emotional information from customer interactions with voicebot360 accurate sentiment analysis. Identify customer opinions about a product or service behind a text and use this information to improve customer satisfaction and loyalty.
Automatic Speech Recognition (ASR)
Conversational AI voice bot uses automatic speech recognition (ASR) which recognizes spoken words and converts them into text. ASR makes it possible for voice bots to provide more accurate and personalized responses to user queries.
Multi-lingual Voicebot
Our multi-lingual Voicebot Solutions use natural language processing and machine learning to understand and respond to customer inquiries in multiple languages. Voicebot360 detects the language being used in the conversation and switch to that language seamlessly.
Testimonials
What our Valued Clients have to say
This is What Our Esteemed Clients Have to Say
Here are some of our happy customer’s reviews about our services.
"I have been using VoiceBot360 for my call center operations, and I am extremely impressed with the results. VoiceBot360 has truly transformed the way we handle customer interactions, reduced costs, and provided a seamless experience."
Anie Gomez
Product Manager
"I'm impressed with how easy it was to set up and use the voicebot360. I was able to get a quick start and start automating my responses right away. The voice bot was very responsive and easy to use. I would recommend it to others."
R.Martin
Product Manager
"I have been using Voicebot360 for a few months. Now, I have to say that it has been a huge help to my business. I have found that it is very easy to use, and the transcripts are always accurate. I would highly recommend Voicebot360 for any."
Kim Thomas
Product Manager
