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Real-time Sentiment Analysis
Voicebot360’s real- time sentiment analysis detects your customer emotions and make better decisions with real-time insights into caller sentiments.
Trusted By 200+ Businesses
Sentiment Analysis
What is Sentiment Analysis?
Sentiment analysis in natural language processing (NLP) involves identifying the emotional tone of a text, whether positive, negative, or neutral, using AI and ML.
AI voicebot sentiment analysis utilizes algorithms, ML, and NLP to personalize its performance by leveraging customer data. Through real-time evaluation and interpretation of customer input, NLP enables the voice bot to deliver precise responses and engage in meaningful conversations.
With the combination of these features, voice bot provide accurate and empathetic interactions enhancing the overall customer experience.
Integration
Easily Integrate with Your Existing Systems
VoiceBot360 is leading the way in voice automation, empowering businesses across industries to provide exceptional voice experiences to their customers. Our AI voice bot system easily integrates with your existing systems and applications, like CRM, Call center software, ERP, or any other application to provide more accurate and relevant responses.
- Enhance Customer Engagement
- Improve Call Handling
- Streamline Sales Process
Benefits
Benefits
Key Benefits of
Voicebot360 Sentiment Analysis
Voicebot360 delivers the best customer solutions with accurate sentiment analysis. It identifies the customer’s moods and responds accordingly.
Intent Recognition
Customer sentiment analysis is one of the most important metrics for any contact center. Get a general idea of what customers think of you with real-time insights into sentiment and determine which issues need to be managed immediately.
Live Insights
The customer's mood changes at any point during a conversation. Live sentiment analysis enables the support team to know exactly where their attention is required. Your agents get a live insight into how well a conversation is going.
Improve Issue Resolution
AI Voicebot sentiment analysis identify frustrated or dissatisfied customers quickly. The system can then prioritize these interactions and escalate them to human agents when necessary, ensuring complex issues receive the attention they deserve.
Features
Features
Explore Our Features
AI Outbound Calls
AI-powered outbound calls are automated phone calls that use Artificial Intelligence technologies to initiate, conduct, and manage outbound sales or customer service. These calls provide businesses with an efficient, cost-effective, and personalized approach to customer engagement.
Automatic Speech Recognition (ASR)
Conversational AI voice bot uses automatic speech recognition (ASR) which recognizes spoken words and converts them into text. ASR makes it possible for voice bots to provide more accurate and personalized responses to user queries.
Multi-lingual Voicebot
Our multi-lingual Voicebot Solutions use natural language processing and machine learning to understand and respond to customer inquiries in multiple languages. Voicebot360 detects the language being used in the conversation and switch to that language seamlessly.
Testimonials
What our Valued Clients have to say
This is What Our Esteemed Clients Have to Say
Here are some of our happy customer’s reviews about our services.
"I have been using VoiceBot360 for my call center operations, and I am extremely impressed with the results. VoiceBot360 has truly transformed the way we handle customer interactions, reduced costs, and provided a seamless experience."
Anie Gomez
Product Manager
"I'm impressed with how easy it was to set up and use the voicebot360. I was able to get a quick start and start automating my responses right away. The voice bot was very responsive and easy to use. I would recommend it to others."
R.Martin
Product Manager
"I have been using Voicebot360 for a few months. Now, I have to say that it has been a huge help to my business. I have found that it is very easy to use, and the transcripts are always accurate. I would highly recommend Voicebot360 for any."
Kim Thomas
Product Manager